Policies 

Workshop Cancellations & Transfers

We understand that plans can change, and we strive to be as fair as possible while ensuring our workshops remain sustainable. Please read the following cancellation policy before booking:

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Cancellations by You (the Participant)

• More than 31 days before the workshop date:
  You may cancel and receive a full refund or transfer* your booking to another available workshop date via Jo Sadler Willow’s website.

• Between 15 and 31 days before the workshop date:
  A 50% refund will be issued, or you may transfer* your booking to another available workshop via Jo Sadler Willow’s website. Please note that once transferred, your booking will no longer be eligible for a refund or further transfers but you may send someone in your place if you cannot attend.

• Less than 15 days before the workshop date:
  No refund or transfer will be available, as materials and arrangements will already have been prepared. However, you may send someone in your place. Please notify us in advance.

 

Gift Cards

Gift cards are valid for 12 months from the date of purchase. Once expired, they cannot be reissued, refunded, or used.
The above refund policy applies if the attendee cancels, cannot attend, or wishes to change the date of their booking made with a gift card.

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* Transferrals are only valid across other courses that can be booked via Jo Sadler Willow and do not include other venues where she teaches. Transfers will waive the right to a refund and further transfers.

 

Cancellations by Jo Sadler Willow
In the unlikely event that Jo needs to cancel a workshop due to unforeseen circumstances (e.g., illness, extreme weather, or low bookings), participants will be offered a full refund or a transfer to a future workshop date.
We will notify participants as soon as possible if a cancellation is necessary.

 

No-Shows
If you do not attend the workshop without prior notice, no refund or transfer will be available.

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Transfers & Gifted Places
If you cannot attend, you may gift your place to a friend or family member. Please inform us in advance of their details.

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By booking a workshop, you agree to these terms. 
Thank you for your understanding and support!