Policies
Workshop Cancellations & Transfers
We understand that plans can change, and we strive to be as fair as possible while ensuring our workshops remain sustainable. Please read the following cancellation policy before booking:
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Cancellations by You (the Participant)
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More than 21 days before the workshop date: You may cancel and receive a full refund or transfer* your booking to another available workshop date via Jo Sadler Willow's website.
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Between 10 and 21 days before the workshop date, a 50% refund will be issued, or you may fully transfer* your booking to another available workshop via Jo Sadler Willow's website.
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Less than 10 days before the workshop date: No refund or transfer will be available, as materials and arrangements will have already been prepared. However, you may send someone in your place, please notify us in advance.
* Transfurarals are only valid across other courses that can be booked via Jo Sadler Willow and do not include other venues she teaches at. Transferals will waver the right to a full refund and will be subject to the 50% refund policy up to 10 days prior to the new workshop and no refund after this.
Cancellations by Jo Sadler Willow
In the unlikely event that Jo needs to cancel a workshop due to unforeseen circumstances (e.g., illness, extreme weather, or low bookings), participants will be offered a full refund or a transfer to a future workshop date.
We will notify participants as soon as possible if a cancellation is necessary.
No-Shows
If you do not attend the workshop without prior notice, no refund or transfer will be available.
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Transfers & Gifted Places
If you cannot attend, you may gift your place to a friend or family member. Please inform us in advance with their details.
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By booking a workshop, you agree to these terms.
Thank you for your understanding and support!
Non-Refundable & Exchange Policy
Commissions & Shop​
As each sculpture is made to order, we do not offer refunds or exchanges once the order has been confirmed. Every piece is handcrafted with care and attention to detail, ensuring its uniqueness and quality. Please be sure to review all details, including size, materials, and customisation options, before placing your order.
If you have any questions or need clarification before purchasing, please don't hesitate to contact us. We’re happy to assist and ensure that your sculpture meets your expectations.
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Thank you for understanding!